The Program Coach must demonstrate the Agency’s purpose, philosophy, policies, and procedures. The Program Coach works as a team member and provides services to clients in the MSSH Program. The Program Coach provides direct care to residents on-site and assists them in developing independent living skills and other skills necessary to prepare for self-sufficiency.

Position Requirements:

• This is a PRN (as-needed) position requiring a minimum of 24 hours per month.
• Staff must be available to work at least one holiday per calendar year.

QUALIFICATIONS

• Minimum of 21 years of age.

• Education and/or Experience –Education and/or Experience – High school diploma or equivalent required. Experience working with the program population preferred.
• Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of clients or employees of organization.
• Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability – Ability to identify problems, evaluate information, exercise sound judgment, and respond appropriately to routine situations and emergencies.
• Certificates, Licenses, Registrations – Valid North Carolina Driver’s License.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receives direction from the Program Manager regarding daily activities and responsibilities and coordinates implementation with residents’ schedules and individual service needs.
• Provides direct supervision and support to residents and their children while on-site, maintaining a safe, structured, and supportive living environment.
• Implements and reinforces the rules, expectations, and policies of the maternity home and the agency.
• Models and teaches healthy behaviors, positive personal habits, parenting skills, and independent living skills to support residents in developing greater independence.
• Provides emotional support, encouragement, and guidance to residents and assists with problem-solving and the development of life skills.
• Provides transportation and other assistance as needed to support residents’ participation in appointments, educational activities, employment, and other approved activities.
• Supports residents with educational needs, including tutoring or assistance with school-related responsibilities, as appropriate.
• Maintains the cleanliness, safety, and general upkeep of the facility and completes assigned household and program-related duties.
• Participates in team meetings and communicates relevant observations regarding residents’ progress, needs, and concerns to the Program Manager and other appropriate staff.
• Completes all required documentation, shift reports, and other recordkeeping accurately and in a timely manner.
• Responds to emergencies in accordance with agency policies and procedures, takes appropriate action to ensure the safety of residents and their children, and completes required incident documentation.
• Treats all residents and their children with dignity and respect, recognizes individual needs and circumstances, and fosters a safe, supportive, and welcoming environment.
• Remains actively engaged in program implementation and service delivery throughout assigned waking shifts.
• Shift Coverage and Awake/Sleep Expectations: Staff are expected to remain awake, alert, and actively engaged in supervision and assigned responsibilities throughout first- and second-shift assignments. Staff assigned to third shifts designated as standby/sleep shifts may sleep during designated overnight hours as permitted by program procedures. Staff must remain on-site and be able to wake promptly to address resident needs, supervise residents and their children, respond to emergencies, and carry out other required duties as needed throughout the shift.
• Performs other duties as assigned by the Program Manager or other designated agency leadership.

Professionalism/Teamwork

• Must represent the agency in a professional manner.
• Must demonstrate the commitment and ability to maintain positive working relationships with co-workers.
• Works under the supervision of the assigned supervisor.

Knowledge/Training

• Takes the necessary steps to remain current with all required training.
• Participates in all required in-service training.

LANGUAGE SKILLS:

Must possess the ability to read, write, and complete necessary documentation. Must effectively present information and respond to questions from supervisors, parents, teachers, counselors, and co-workers.

CONTACT WITH OTHERS:

Will have regular contact with clients, counselors, and supervisors. 

MENTAL/VISUAL/AUDITORY DEMAND:

Must have the ability to interpret a variety of instructions furnished in written, oral, or schedule form and to draw appropriate conclusions.

CONFIDENTIAL DATA

Complies with agency policies and procedures concerning confidentiality and HIPAA requirements involving all aspects of client information, including day-to-day care, case records, family information, medical information, and psychological services. Such information must be protected from unauthorized disclosure.

WORK ENVIRONMENT and PHYSICAL DEMANDS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently uses hands to finger, handle, or feel objects, tools, or controls. The employee is also required to stand, walk, sit, and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and peripheral vision.

The noise level in the work environment is usually moderate.

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Act Together is a residential program that serves youth experiencing homelessness, in foster care, or in crisis, ages 11-17. The program provides a structured, therapeutic environment including basic need support, life-skills, recreation, crisis intervention, case management, family mediation, and more. The program takes referrals 24/7, 365 days a year and runs the Safe Place Program for Guilford, Davidson, Alamance and Randolph counties.

SUMMARY

The Crisis Care Professional must demonstrate the Agency’s purpose, philosophy, policies and

procedures.  The Crisis Care Professional works as a team member and oversees the day-to-day activities and needs of the clients in their care. 

Position Requirements:

• This is a PRN (as-needed) position requiring a minimum of 24 hours per month.
• Staff must be available to work at least one holiday per calendar year.

QUALIFICATIONS

• Minimum of 21 years of age.

• Education and/or Experience –Education and/or Experience – High school diploma or equivalent required. Experience working with the program population preferred.
• Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of clients or employees of organization.
• Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability – Ability to identify problems, evaluate information, exercise sound judgment, and respond appropriately to routine situations and emergencies.
• Certificates, Licenses, Registrations – Valid North Carolina Driver’s License.

 ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receives direction from the Program Manager and/or designated Shift Leads regarding daily activities and responsibilities and coordinates implementation around residents’ schedules and individual needs.
• Provides direct supervision and support to residents while on-site, maintaining a safe, structured, and supportive living environment.
• Implements and reinforces the rules, expectations, and policies of Act Together and the agency.
• Models and encourages healthy behaviors, positive personal habits, appropriate social interactions, and independent living skills to support residents’ growth and development.
• Provides emotional support, encouragement, and guidance to residents and assists with problem-solving, conflict resolution, and the development of life skills.
• Provides transportation and other assistance as needed to support residents’ participation in school, appointments, community activities, and other approved activities.
• Supports residents with educational needs, including assistance with school-related responsibilities, as appropriate.
• Plans and facilitates recreational activities, group activities, and special events that promote positive social interactions and healthy development.
• Uses trauma-informed and developmentally appropriate approaches when responding to residents’ emotional and behavioral needs, including utilizing de-escalation and crisis intervention techniques as appropriate.
• Maintains the cleanliness, safety, and general upkeep of the facility and completes assigned household and program-related duties.
• Participates in team meetings and communicates relevant observations regarding residents’ progress, needs, and concerns to the Program Manager, designated Shift Leads, and other appropriate staff.
• Completes all required documentation, shift reports, and other recordkeeping accurately and in a timely manner.
• Responds to emergencies in accordance with agency policies and procedures, takes appropriate action to ensure the safety of residents, and completes required incident documentation.
• Treats all residents with dignity and respect, recognizes individual needs and circumstances, and fosters a safe, supportive, and welcoming environment.
• Remains actively engaged in program implementation and service delivery throughout assigned waking shifts.

Shift Coverage and Awake/Sleep Expectations: Staff are expected to remain awake, alert, and actively engaged in supervision and assigned responsibilities throughout first- and second-shift assignments. Staff assigned to third shifts designated as standby/sleep shifts may sleep during designated overnight hours as permitted by program procedures. Staff must remain on-site and be able to wake promptly to address resident needs, supervise residents, respond to emergencies, and carry out other required duties as needed throughout the shift.

• Performs other duties as assigned by the Program Manager or other designated agency leadership.

Professionalism/Teamwork

• Must represent the agency in a professional manner.
• Must demonstrate the commitment and ability to maintain positive working relationships with co-workers.
• Works under the supervision of the assigned supervisor.

Knowledge/Training

• Takes the necessary steps to remain current with all required training.
• Participates in all required in-service training.

LANGUAGE SKILLS:

Must possess the ability to read, write, and complete necessary documentation. Must effectively present information and respond to questions from supervisors, parents, teachers, counselors, and co-workers.

CONTACT WITH OTHERS:

Will have regular contact with all employees and supervisors. 

MENTAL/VISUAL/AUDITORY DEMAND:

Must have the ability to interpret a variety of instructions furnished in written, oral, or schedule form and the ability to draw conclusions.

CONFIDENTIAL DATA

Complies with agency policies and procedures concerning confidentiality and HIPPA regulations involving all aspects of client information, which include day-to-day care of the clients, any case records, family information, medical information, psychological services, etc. which if disclosed, would have adverse internal and/or external implications.

WORK ENVIRONMENT and PHYSICAL DEMANDS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to us hands to finger, handle, or feel objects, tools, or controls.  The employee is required to stand, walk, sit, and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and peripheral vision.

The noise level in the work environment is usually moderate.

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